IT Support & Management

We take pride in helping you identify your company's specific technical solution. Providing top-notch customer support, delivering consistent results and practical solutions is what you can expect from NIC. Our experienced consultants will handle all of your computer, network and technical needs with a courteous and friendly approach while you are left to do what is most important, running your business.

NIC is your first choice for a complete and cost effective solution for your IT management and support needs. Our IT professionals can provide routine maintenance to ensure maximum uptime of your company network, server and computers. Rapid response times ensure that all potential disasters are dealt with immediately. Our main goal is to keep your business operations up and running with minimum interruption. We are committed to securing and protecting your systems to provide optimal productivity for your entire organization. Depending on your company's needs we can tailor a plan with Remote and On-site Support, Consultant Oversight, Network and System Monitoring, as well as IT Project Management to accommodate any sized budget or production goal.

Remote / On-site Technical Support

NIC offers flexible options for your support needs. Our support professionals are trained to maximize the efficiency of remote and on-site support, project oversight, emergency response, and crisis management situations. Each and every member of our support staff is a trained professional that is courteous, helpful and eager to fulfill your IT needs.

The Help Desk Service is specially designed to deliver fast response and resolution to the majority of the problems that arise on workstations, servers, and networks. NIC also offers unprecedented on-site support. Our support staff members arrive on time and courteous and will make sure your IT issues are handled correctly.

More On Remote Support and Onsite Support

Technical Guidance

NIC Inc doesn't only support you reactively but proactively as well. Another support option is for a one of NIC's expert consultants to be assigned to your account providing guidance and advice with your networked systems as well as emerging technologies that can benefit your environment.

NIC can guide you in selecting the right hardware and software for your company's specific needs. We can assist you in acquiring and evaluating estimates on hardware, software, networking devices and any technological product your company might need. Our IT professionals stay up to date on the latest technologies and we are more than happy to share that knowledge with you.

Network and System Monitoring

NIC offers real solutions to monitoring and maintaining system health. Our network operations center is designed to thoroughly monitor and troubleshoot your IT infrastructure to ensure all potential issues are handled proactively to minimize disasters. Potential threats are identified and alerts are escalated to our technicians who fix issues before you are even aware.